Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you any refund or exchange.

Several types of goods are exempt from being refunded:

  • Gift cards, Coupons.
  • Downloadable software products.
  • Videos, Graphics, Images.
  • Templates, E-Books.

To get your refund, we require a receipt or proof of purchase.

Situations where full refunds are granted

  • Any Item that is Defective and Faulty and not working properly.
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.

Need help?

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@businessinfogate.com